Module

Reputation Manager

Every review answered, with your approval.

Gathers your hotel’s reviews, identifies sentiment and drafts replies for your team to approve.

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The problem

Reviews are spread across several platforms. Replying to each one well and on time takes hours — and the negative ones are exactly the hardest to write.

How ARISE solves it

Reputation Manager gathers reviews, classifies sentiment and drafts a reply in your hotel’s voice. Nothing is published without approval. Negative reviews trigger an alert so they are handled first.

Features

  • Reply drafts

    Personalised replies to every review, ready to check.

  • Approval before publishing

    Your team approves, edits or rejects each reply.

  • Sentiment analysis

    Every review classified as positive, neutral or negative.

  • Negative review alerts

    Criticism reaches your team before it gains visibility.

What you can measure

The indicators we track with you to assess the module’s impact.

Response rate
Share of reviews with a reply.
Response time
Time between the review and the reply.
Average rating
How your average score evolves over time.

Want to see Reputation Manager in action?

In the demo we show the module with examples close to your hotel’s reality.

Book a demo

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See ARISE applied to your hotel.

Answer a few questions and pick a time that suits you. That way the demo is about your hotel, not a generic one.