Module

AI Concierge

Answers guests at any hour, in your hotel’s voice.

Handles guest questions and requests before, during and after the stay, and passes to your team whatever needs a person.

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The problem

Most guest messages repeat themselves: opening hours, parking, transfers, late check-out. They arrive at any hour through several channels, and each reply pulls someone away from the desk or from rest.

How ARISE solves it

AI Concierge answers using your hotel’s own information — services, hours, house rules, local recommendations. When a request is sensitive or beyond what it knows, it escalates to your team with the conversation context, so nobody has to ask again.

Features

  • Answers from your hotel’s information

    Set up with your hotel’s services, hours and rules, not generic replies.

  • Escalation to your team

    Sensitive requests or those needing a decision go to a person, with the conversation history.

  • Request log

    Every interaction is recorded: what was asked, how it was resolved and whether it needed a person.

  • Local recommendations

    Nearby suggestions chosen by you — restaurants, transport, experiences.

What you can measure

The indicators we track with you to assess the module’s impact.

Automatic resolution rate
Share of requests resolved without staff involvement.
First response time
How long guests wait for a first reply, including out of hours.
Escalated requests
How many requests needed a person, and why.

Want to see AI Concierge in action?

In the demo we show the module with examples close to your hotel’s reality.

Book a demo

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See ARISE applied to your hotel.

Answer a few questions and pick a time that suits you. That way the demo is about your hotel, not a generic one.